By Goal
Improve Online Reputation with WeBee
Online reputation is the new front door. WeBee defends it with mid-stay surveys that flag unhappy guests in real time — so your team recovers them before they post a public review.
Swissotel The Bosphorus
"Our priority was catching dissatisfied guests before checkout. WeBee gave us a single platform for all guest interactions, and we became a reference for our sister hotels in a few months."
Süleyman Kuruçay
Front Desk Manager
Why this matters
Reviews land too late to fix
Guest leaves at 11am. Bad review posted at 3pm. You only see it the next day.
Survey response rates are 8%
Post-stay emails get ignored. You only hear from the very angry or the very happy.
Front desk doesn't see what's failing
Housekeeping issue, F&B issue, AC issue — front desk only learns about it after the review.
How WeBee solves it
Mid-stay survey
Single-tap NPS midway through the stay. Negative responses route to GM in real time.
Service-recovery workflow
Flagged guest gets a personal outreach within 15 minutes. Most issues resolved before checkout.
Review-funnel optimization
Happy guests get a one-tap path to leave a Tripadvisor / Booking.com review. Unhappy ones get a private channel.
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