Why Hoteliers Love WeBee

Rixos and WeBee have built one of our deepest strategic partnerships — a six-year collaboration spanning multiple flagship resort properties, with more than 200,000 cumulative guest app downloads and an average 4.8 guest-satisfaction rating across the deployment.

Detailed Rixos case study, with full quotes from the operations and digital teams, will be published here shortly.

Thanks to WeBee, we managed to get an amazing tailor-made mobile app for our resort. It surprised me how fast they built such a complex, customized mobile app for us. It's been very pleasant to work with the WeBee team, who understood our needs and guided us with their experience the whole way.

They never refused any of our requests for customization, which were specific to our resort. Thanks, WeBee, for all the hard work put out for us and for being so flexible.

Our first priority was to catch our dissatisfied guests before the check-out process. When we took a deep dive into the mobile application, we discovered many privileges.

Due to the current situation (COVID-19), most of the guests do not prefer to use the hotel phone in the room and all touch-printed documents (room service menu, hotel brochure, etc.) have been removed. Now, all these services are combined in our customizable mobile application and offered to our guests.

We received positive results in a very short time as guest satisfaction, and became a reference for many of our sister hotels.

We are really happy dealing with WeBee — the process of creating the app was really smooth and easy. We thought of having a new technology that makes the guest reach us easily, where they can make all the requests through their mobile phones, so they don't need to be next to the room landline in order to reach our operation staff. This makes it much more convenient for the guest.

The people behind this application's success were very supportive and helpful and were always there when needed.

Thanks again for the effort — looking forward to a long partnership.