WeBee ATA · AI Text Agent powered by Heyhotel
Your Hotel, Answering Guests 24/7
Built for hospitality.
Ready for every guest message.
WeBee ATA answers every guest message instantly, in the guest's own language, on the channels guests already use. And when a conversation needs a person, it hands off to your team with a task, not a dead end.
Book a DemoWestlake Hotel
Online
Mr. Joe Doe
10:42
Hotel Assistant
Yes. The spa is open until 10 PM.
Would you like help with a reservation?
10:42 ✓✓
Hotel Guest App
What is WeBee ATA?
WeBee ATA is an AI text agent for hotels, powered by Heyhotel. It answers guest messages 24/7 across WhatsApp, Instagram DM, Telegram, web chat, Messenger and the hotel's own guest app, in 35+ languages, and hands conversations to your team when a human should take over.
Guests expect fast, accurate answers in their own language. Hotel teams answer the same questions again and again across scattered channels. ATA closes both gaps at once, and your team manages every channel from a single dashboard.
Related products
One AI, every channel
Meet guests where they already are
Guests message the way they message their friends. ATA answers on all of it, and your team sees one conversation history.
What WeBee ATA does
Instant answers, 24/7
Guests get immediate, natural responses at any hour. No message waits for a shift to start.
2-way translation in 35+ languages
Guests write in their language; your team reads and replies in theirs. Both directions, in real time.
Multi-step conversations
ATA understands context and handles complex, multi-step requests. It is not a static FAQ bot.
Live rate availability
Answers availability and rate questions with live data, and captures reservation leads in the chat.
Upsells and booking recovery
Proactively suggests upsells and cross-sells, sends payment links, and recovers abandoned bookings.
Human handoff when needed
When a person should take over, ATA routes the chat and creates a task for your team automatically.
AI answers. People decide.
Handoff that lands in your operation, not in a void
Most chatbots end with "an agent will contact you." ATA ends with a routed, tracked task. The moment a conversation needs human judgment, ATA hands it to the right person and creates the task in EaSee automatically, with the guest context attached.
That is the WeBee approach to AI: the machine clears the path so your people can create the moment. Read why we build it this way in The Human Amplification Framework.
Incoming call, Room 204
Answered by Voice AI
"Can I get two more towels, please?"
"Of course. Housekeeping will bring two towels to Room 204."
Ticket created in EaSee → Housekeeping
Companion module
Voice AI for your telephone operator
Beyond text, the Heyhotel Voice AI module connects directly to your hotel's PBX telephone system. It answers incoming calls from guest rooms or external numbers, converses naturally, and automatically generates actionable tickets inside EaSee.
Text and voice, one AI brain, one operations backbone.
Part of the WeBee ecosystem
With WeBee Suite
ATA powers the chat inside your branded guest app, so in-app messages get the same instant answers.
Learn moreWith your PMS
Deep PMS integration brings guest context into every conversation and removes manual re-entry for your front desk.
Learn moreWith EaSee
Handoffs and requests become routed, tracked EaSee tasks with reminders, escalations and reporting.
Learn moreQuick answers
- WeBee ATA is an AI text agent for hotels, powered by Heyhotel. It answers guest messages 24/7 across WhatsApp, Instagram DM, Telegram, web chat, Messenger and the hotel's own guest app, holds multi-step conversations with 2-way translation in 35+ languages, and hands the conversation to your team with an automatically created task when a human should take over.
- WhatsApp, Instagram DM, Telegram, Facebook Messenger, web chat on your website, and the chat inside your WeBee guest app. Guests use the app they already prefer; your team manages every conversation from a single dashboard.
- No. ATA is built to amplify your team, not replace it. It absorbs the repetitive questions and the midnight messages, and the moment a conversation needs judgment or a personal touch it hands off to a person, creating a tracked task in EaSee so nothing is lost. Your team spends less time typing the same answers and more time with guests.
- Yes. ATA integrates with your PMS and with EaSee, WeBee's hotel operations platform, so guest context flows in automatically and human-handoff conversations become routed, trackable staff tasks with no manual re-entry.
- Yes. Alongside ATA's text channels, the Heyhotel Voice AI module connects to your hotel's PBX telephone system, answers calls from guest rooms or external numbers in natural conversation, and automatically generates actionable tickets inside EaSee.
- Packages are tailored to your hotel based on the channels you enable and your message volume, with the Voice AI module as an optional addition. Book a demo and we will size the right package for your property.
See WeBee ATA in action
No commitment, no obligation.