WeBee Customer Experience | Trusted Partner for Hoteliers

Jannah Hotels & Resorts

Ahmad Hafez

Corporate IT Director

Before adopting Webee, our hotel faced several challenges in guest communication, such as relying solely on phone calls, dealing with language barriers, and lacking real-time engagement and structured feedback. Managing guest requests efficiently was difficult, and we had limited visibility into guest satisfaction during their stay. Webee has improved our guest interaction, starting even before their arrival. With features like eCheck-in, pre-arrival requests, and post-service surveys, we can now ensure timely and high-quality service. Guests remain engaged with hotel activities, while the app’s real-time reporting for in-room dining and amenities has streamlined our operations.

Since implementing Webee, we've seen a significant increase in direct bookings and guest satisfaction, with one of our hotels earning the Best Guest App Survey score. We highly recommend Webee to other hoteliers as it simplifies guest communication, enhances service delivery, and provides valuable insights into staff performance and guest preferences.

Ayada Maldives

Orhan Aydeniz

Board Member of Ayada Maldives

Thanks to WeBee, we managed to get an amazing tailor-made mobile app for our resort. It surprised me how fast they built such a complex, customized mobile app for us. It’s been very pleasant to work with the WeBee team, who understood our needs and guided us with their experience the whole way. They never refused any of our requests for customization, which were specific to our resort. Thanks, WeBee for all the hard work put out for us and for being so flexible.

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Swissotel The Bosphorus

Süleyman Kuruçay

Front Desk Manager

Our first priority was to catch our dissatisfied guests before the check-out process. When we took a deep dive into the mobile application, we discovered many privileges.

Due to the current situation, we are in (COVID-19), most of the guests do not prefer to use the hotel phone in the room and all touch-printed documents (room service menu, hotel brochure, etc.) have been removed. Now, all these services are combined in our customizable mobile application and offered to our guests.

We received positive results in a very short time as guest satisfaction and became a reference for many of our sister hotels.

San Clemente Palace Kempinski

Bahar Hacivelioglu

Director of E-Commerce, Marketing and Business Development

Our hotel app is very user-friendly, guest oriented and especially with the impact of the COVID-19 period, digital menus and online reservation opportunities have been very beneficial for our hotel. We can easily share our transfer options and hotel activities with our guests through our hotelapp, and we can answer reservation requests and questions directly through the app. We can also respond to our content requests for the app. The WeBee team finds the most effective solution as soon as possible.

We would like to thank the WeBee team for their support and this beautiful cooperation.

The Stay

Hande Öztürk

Corporate Communications Manager

We are very pleased to be able to offer a faster and solution-oriented service to our guests with the WeBee App.

We maintain very pleasant cooperation with their relevant and fast responses.

Miramar Al Aqah Beach Resort

Gamil Gundi

Marketing Manager

We are really happy dealing with WeBee, the process of creating the app was really smooth and easy. We thought of having a new technology that makes the guest reach us easily, where they can make all the requests through their mobile phones, so they don’t need to be next to the room landline in order to reach our operation staff, which makes it more convenient to the guest.

The people behind this application success were very supportive and helpful and were always there when needed.

Thanks again for the effort, looking forward to a long partnership.