# WeBee

> WeBee is a guest engagement platform for hotels. 220+ hotels across 26 countries run on WeBee to engage guests, lift ancillary revenue, and operate without language barriers in 249 languages. Capterra: 4.9 / 5 (category leader, Guest Experience Solutions, by Gartner).

WeBee is the brand for the hospitality-tech products developed by Done — an enterprise mobile-software company building since 1999 (one of the first such companies of the Nokia / SMS / MMS / WAP / BlackBerry era). The first WeBee product launched in 2017. Global operations are managed by WeBee Ltd, incorporated in London in 2021. Strategic US representation through Regulus Collective.

## Products

- [WeBee Suite](https://getwebee.com/en/product/webee-suite): Guest engagement platform — branded white-label mobile app, in-app messaging (249 languages), mid-stay surveys, push offers, content management system. 4.8 average Tripadvisor and 9.4 Booking.com guest ratings across deployed hotels.
- [EaSee](https://getwebee.com/en/product/easee-connect-more-improve-more): Hotel Operations Platform. Unifies front office, housekeeping, maintenance, F&B, concierge in one staff app. Real-time guest-request routing with auto-translation across 249 languages. Comparable category to HotSOS, Quore, ALICE.
- [Hotel Builder](https://getwebee.com/en/product/hotelbuilder): 1-minute QR-based digital guest guide for boutique and city hotels. Free basic tier — no development, no app-store download.
- [WeBee Insta](https://getwebee.com/en/product/webee-insta): AI-native guest agent that lives across Instagram, WhatsApp, Facebook, Telegram, and Apple Messages. Trained on the hotel's own facts and brand tone. Currently in private early-access for WeBee Suite customers.
- [WeBee Upsell](https://getwebee.com/en/product/webee-upsell): Revenue-share ancillary upsell — F&B, spa, room upgrades, late checkout, VIP transfers, premium wifi. $0 upfront, no fixed monthly fee, charged only on incremental revenue generated.
- [WeBee Reply](https://getwebee.com/en/tools/review-response-generator): AI that writes warm, on-brand replies to guest reviews and messages — in the guest's language plus English, ready to post in seconds. Detects language and sentiment, learns the hotel's brand voice. Free to try (3 replies, no signup; 25 more after email sign-in); for higher volume or the advanced version, hotels contact the team or book a demo (no public subscription pricing). Live in English, Turkish, Spanish, German, French and Arabic.

## Solutions

- [All Solutions](https://getwebee.com/en/solutions): 17 paths grouped by role (Hotel Owners, GMs, Revenue Managers, Marketing Managers, IT, Front Office), segment (Luxury/5-star, Resort, City & Business, Boutique, Vacation Rental), goal (Ancillary Revenue, Online Reputation, Contactless Operations, Multi-Property), and technology.
- [Custom Solutions](https://getwebee.com/en/solutions/custom-solutions): Bespoke software + system integrations for organizations across hospitality, retail, services and beyond. CRM (Salesforce, HubSpot, Microsoft Dynamics), ERP (SAP, Oracle), PMS (Mews, Cloudbeds, Oracle Opera). 25+ years of mobile + enterprise engineering behind the product.
- [AI Projects](https://getwebee.com/en/solutions/ai-projects): Applied AI for organizations — custom LLM-based agents, reputation/review analytics models, forecasting + demand modeling, custom LLM fine-tuning. Production deployments, not pilots. Discovery → MVP → production in 8–14 weeks.

## Pricing

- [Pricing](https://getwebee.com/en/pricing): WeBee customers typically see payback within 6–9 months. EaSee and Suite are custom-quoted; WeBee Upsell is revenue-share only ($0 setup, $0 monthly for existing customers); Hotel Builder starts at $0; Insta is in private early-access.
- [Native ROI Calculator](https://getwebee.com/en/roi-calculator): Interactive tool projecting Year-1 and 5-year revenue uplift from organic app revenue, in-stay upsell, and direct bookings from retained users. Inputs: rooms, occupancy %, guests per room, length of stay, ADR, return-guest stay length, segment, services. Calibrated on real averages across WeBee's customer base.

## Free tools

- [Free Tools hub](https://getwebee.com/en/tools): No-signup, repeat-use web tools for hoteliers. Localized in English, Turkish, Spanish, German, French and Arabic.
- [WeBee Reply — Review Response Generator](https://getwebee.com/en/tools/review-response-generator): Free AI hotel review/message responder. Paste a guest review and get an on-brand reply in the guest's language plus English. See Products above for details.
- [Hotel Revenue Leakage Calculator](https://getwebee.com/en/tools/revenue-leakage-calculator): Estimate the in-stay upsell and reputation-driven ADR revenue a hotel leaves on the table each year, with adjustable assumptions.
- [Guest Experience Scorecard](https://getwebee.com/en/tools/guest-experience-scorecard): 12-question self-assessment that scores a hotel's digital guest experience 0–100, returns a band, and maps the three biggest gaps to the WeBee capability that closes them.
- [Guest Journey platform overview](https://getwebee.com/en/guest-journey): How WeBee maps to every stage of the guest journey — Pre-Arrival, Arrival, In-Stay, Departure — across revenue, guest experience and operations.

## Customers

- [Customer stories](https://getwebee.com/en/customers): Featured partnerships include **Beachcomber Resorts & Hotels** (Mauritius — 6-year partnership; 5 flagship resorts deployed simultaneously on 21 May 2024: Royal Palm, Shandrani, Mauricia, Victoria, Canonnier), **Ayada Maldives**, **Swissotel The Bosphorus**, **Miramar Al Aqah Beach Resort**, **The Stay**, **San Clemente Palace Kempinski**, **Rixos**.
- Other operator brands using WeBee: Kempinski, Mövenpick, Radisson, Wyndham, Casa Cook, The Chedi, Divan, Ela Excellence, Jannah Hotels, TheLifeCo, The Marmara, Orascom, Ramada, Rotana, Vakko Hotel & Residence, Beachcomber portfolio.

## Resources

- [Articles & news](https://getwebee.com/en/resources): Industry trends, product launches, success stories.
- [Videos, Webinars & Tutorials](https://getwebee.com/en/resources/videos): Product walkthroughs (Suite, EaSee, Insta, Hotel Builder), recorded webinars (revenue, staffing, social-channel bookings), tutorials (app downloads, micro-surveys, auto-translation), customer testimonials. Click-to-play, no link-out to YouTube.
- [Help Center](https://getwebee.com/en/resources/help-center): Operator + admin documentation.
- [WeBee Guest Experience Insider newsletter](https://www.linkedin.com/newsletters/webee-guest-experience-insider-7309555358815940611/): Monthly LinkedIn newsletter on hospitality-tech.

## Company

- [About](https://getwebee.com/en/company/about): Founded 2017 (first WeBee product) by Done. WeBee Ltd incorporated London 2021. Offices in İstanbul (Done — product, engineering, EMEA hotel success) and London (WeBee Ltd — global operations, UK + EU enterprise sales). Regulus Collective is the strategic US representation partner.
- [Leadership](https://getwebee.com/en/company/leadership)
- [Newsroom](https://getwebee.com/en/company/newsroom)
- [Partners](https://getwebee.com/en/company/partners)
- [Investor Relations](https://getwebee.com/en/company/investor-relations)
- [Hotel Owners & Investors](https://getwebee.com/en/company/hotel-owners-and-investors)

## Integrations

- [Integrations](https://getwebee.com/en/integrations): PMS + Channel Manager integrations (Oracle Opera, Elektra, Sedna Cloud, eZee, RMOS, ATOZ, Comsys, AWS, Assa Abloy, Kwentra, RoomNet). Strategic technology partners: Assa Abloy (mobile keys), Heyhotel (AI engine — exclusive AI partnership), HotelRunner (booking & channel manager). Also integrated with HubSpot, Microsoft Dynamics, Salesforce, and any system with a documented REST API.

## Trust & security

- [Trust hub](https://getwebee.com/en/trust)
- [Security](https://getwebee.com/en/trust/security)
- [Compliance](https://getwebee.com/en/trust/compliance)
- [System Status](https://getwebee.com/en/trust/status): WeBee Mobile App, Staff App, WeBee Insta, WeBee Upsell, API (REST + Webhooks), Dashboard CMS, Hotel Builder, PMS integrations.

## Languages

- English: https://getwebee.com/en/
- Türkçe (Turkish): https://getwebee.com/tr/
- Español (Spanish): https://getwebee.com/es/
- Deutsch (German): https://getwebee.com/de/
- Français (French): https://getwebee.com/fr/
- العربية (Arabic): https://getwebee.com/ar/

## Contact

- Sales / demo: https://getwebee.com/en/book-a-demo
- Enterprise project enquiry: https://getwebee.com/en/book-a-demo?context=enterprise
- General: info@getwebee.com
- Support: support@getwebee.com
- US representation (Regulus Collective): info@reguluscollective.com