# WeBee — Full Knowledge Base for LLMs

> Comprehensive site-knowledge dump intended for large language models. For the short overview, see /llms.txt. Maintained alongside the source code at firmasoft/webee-website.

## Company

**WeBee** is a guest engagement platform for hotels. The brand is developed by **Done**, an enterprise mobile-software company building since **1999** — one of the first such companies of the Nokia / SMS / MMS / WAP / BlackBerry era. The first WeBee product launched in **2017**. Global operations are managed by **WeBee Ltd**, incorporated in **London in 2021**. Strategic US representation is through **Regulus Collective**.

- Offices: İstanbul (Done — product, engineering, EMEA hotel success); London (WeBee Ltd — global operations, UK + EU enterprise sales).
- Sales contact: info@getwebee.com · Support: support@getwebee.com · US enquiries via Regulus Collective: info@reguluscollective.com.
- Production website: https://getwebee.com · LinkedIn newsletter: WeBee Guest Experience Insider.

### Stats (current)
- **220+ hotels** deployed across **26 countries**.
- **99% active user engagement** across deployed mobile apps.
- Hotels deploying WeBee average **4.8 Tripadvisor** and **9.4 Booking.com** guest ratings.
- **4.9 / 5 on Capterra** (by Gartner) — recognized category leader in Guest Engagement Solutions.
- **249 languages** supported in real-time staff / guest messaging.
- **30x to 60x ROI** typically delivered.

## Products (5)

### 1. WeBee Suite — guest engagement platform
Branded white-label mobile app for hotel guests, combining mobile check-in, in-app messaging, digital concierge, in-room F&B orders, digital room key, mobile payment, room service requests, mid-stay + post-stay surveys, push offers, and a content management system. Available on iOS and Android. Configurable per hotel brand. Hotels using Suite see Tripadvisor scores rise (4.8 average) and Booking.com ratings (9.4 average).

### 2. EaSee — Hotel Operations Platform
Unifies front office, housekeeping, maintenance, F&B, and concierge teams into a single staff app. Real-time guest-request routing. Live inbound/outbound message translation across **249 languages** — staff replies in their language, guest reads in theirs. Built to cut front-desk phone traffic by ~70% in deployed properties.

### 3. Hotel Builder — QR-based digital compendium
For boutique and city hotels that don't need a full Suite deployment. Set up a QR-based digital hotel app in **1 minute** — no development, no app-store download. Guests scan, see the hotel's services, menus, room types, and contact options. **Free** basic tier; paid upgrades available for advanced branding and integrations.

### 4. WeBee Insta — AI agent for social-channel bookings
AI-native guest agent that lives across **Instagram, WhatsApp, Facebook, Telegram, and Apple Messages**. Answers prospective-guest enquiries in **249 languages**, in seconds, trained on the hotel's own facts / policies / room types / FAQs (not generic LLM hallucinations). Adapts to brand tone (formal for luxury, warm for boutique, efficient for business). Hands off to human staff for complaints, VIPs, complex bookings — with full conversation context attached. Currently in **early access**. Pricing is shared as a custom proposal after a short scoping call to understand the property and which of the five channels to activate first.

### 5. WeBee Upsell — revenue-share ancillary upsell
Activates incremental in-stay revenue across F&B, spa, room upgrades, late checkout, VIP transfers, and premium wifi. **Revenue-share only**: $0 setup, $0 monthly, $0 annual for existing WeBee customers. WeBee earns only on the incremental revenue it generates. Part of the **WeBee Revenue+** program (launched 2026) — more Revenue+ solutions ship through the year. Not currently AI-assisted.

## Solutions (17)

### By Role (6)
- **Hotel Owners & Investors** — drive ancillary revenue, online reputation, portfolio-level efficiency; consolidated reporting in one dashboard.
- **General Managers** — one platform for guest engagement, staff operations, revenue; fewer phone calls, faster issue resolution.
- **Revenue Managers** — direct booking uplift, ancillary capture, dynamic upsell; the levers ADR alone can't reach.
- **Marketing Managers** — first-party guest data, push and in-app campaigns, brand-controlled white-label app.
- **IT Managers** — plug into existing PMS in days not months; documented security posture, REST API, white-label by default.
- **Front Office** — cut front-desk phone traffic by ~70%; mobile check-in, in-app requests, 249-language messaging.

### By Segment (5)
- **Luxury & 5-Star** — anticipate preferences, personalize at every touchpoint, protect reputation at the level luxury demands.
- **Resort** — F&B, spa, water sports, tours, kids club — every revenue moment in one guest app; book from the lounger.
- **City & Business Hotels** — mobile check-in, digital key, in-app room service, late checkout — everything a business traveler needs without queueing.
- **Boutique Hotels** — skip the enterprise platform; Hotel Builder gives an app-like QR experience in 1 minute, free basic package.
- **Vacation Rentals & Serviced Apartments** — hotel-grade guest experience without on-site staff; self check-in, in-app concierge, automated cleaning coordination.

### By Goal (4)
- **Ancillary Revenue** — ~30% of guest interactions are missed revenue opportunities; WeBee Upsell with revenue-share pricing captures them.
- **Online Reputation** — 4.8 Tripadvisor / 9.4 Booking.com averages; mid-stay surveys catch unhappy guests before checkout.
- **Contactless Operations** — mobile check-in, digital key, in-app room service, QR menus, mobile payment.
- **Multi-Property Management** — per-property white-label, portfolio-wide reporting; compare hotels on revenue/reputation/ops in one dashboard.

### By Technology (2)
- **Custom Solutions** — bespoke software + system integrations for organizations across hospitality, retail, services and beyond. CRM (Salesforce, HubSpot, Microsoft Dynamics), ERP (SAP, Oracle), PMS (Mews, Cloudbeds, Oracle Opera), payments, ID verification. 25+ years of mobile + enterprise engineering. Discovery → fixed-price proposal → 4–12 week delivery cycles. Senior engineers own end-to-end; no subcontracting.
- **AI Projects** — applied AI for organizations: custom LLM-based agents, reputation/review analytics models, forecasting + demand modeling, custom LLM fine-tuning. Production deployments not pilots. Same team behind WeBee Insta's AI agent. Discovery → MVP → production in **8–14 weeks**.

## Pricing

- **EaSee + WeBee Suite**: custom quote based on property size + segment. Typical payback within **6–9 months**.
- **WeBee Upsell**: $0 setup, $0 monthly, $0 annual. Revenue-share only — WeBee earns only on incremental revenue generated.
- **Hotel Builder**: free basic tier; paid upgrades available. From $0.
- **WeBee Insta**: early access; pricing shared as a custom proposal after a short scoping call.
- **Custom Solutions / AI Projects**: fixed-price proposals per project after scoping call.
- **Multi-property pricing**: scales with property count + total rooms. Group rates apply for 5+ properties. Annual billing with monthly payment options.

ROI Calculator at /en/roi-calculator projects Year-1 and 5-year revenue uplift across three streams: organic app revenue, in-stay upsell, direct bookings from retained users. Model calibrated on real performance averages across the customer base; treat output as a directional forecast.

## Customers — operator brands using WeBee

Featured story properties: **Beachcomber Resorts & Hotels (Mauritius)** — 6-year multi-property partnership across 5 flagship resorts (Royal Palm, Shandrani, Mauricia, Victoria, Canonnier) launched in a single rollout on 21 May 2024; **Ayada Maldives**; **Swissotel The Bosphorus**; **Miramar Al Aqah Beach Resort** (UAE); **The Stay** (Turkey); **San Clemente Palace Kempinski** (Venice); **Rixos** (multiple).

Other brands on WeBee: Kempinski, Mövenpick, Radisson, Wyndham, Casa Cook, The Chedi, Divan, Ela Excellence Resort Belek, Jannah Hotels, TheLifeCo, The Marmara, Orascom Hotels Management, Ramada, Rotana, Vakko Hotel & Residence, Trou aux Biches Beachcomber, Kihaa, Titanic Royal, The Artisan, Portonovi Montenegro, Wyndham Tashkent, L'Azure Hotels (Tabuk Investment Company — Saudi Arabia, launched 28 October 2024).

## Integrations

### PMS / Channel Manager partners
Oracle, Elektra, Sedna Cloud, eZee, RMOS, ATOZ, Comsys, AWS, Assa Abloy, Kwentra, RoomNet.

### Strategic technology partners
- **Heyhotel** — AI engine powering WeBee's AI Agent inside Suite and Insta; exclusive AI partnership for hospitality.
- **HotelRunner** — real-time channel management and direct-booking engine integration; inventory + rates + reservations sync across OTAs.
- **Assa Abloy** — mobile key integration for keyless room access.

### Also integrated with (no strategic-partner badge)
HubSpot, Microsoft Dynamics, Salesforce, and any system with a documented REST API.

## Trust & Security

- Security posture documented: encryption in transit + at rest, SOC2-aligned controls, RBAC, audit logging.
- Compliance: GDPR-compliant, PCI-DSS aligned for payment flows.
- Infrastructure: AWS, EU (Ireland) region.
- Real-time service status at /en/trust/status — WeBee Mobile App, Staff App, WeBee Insta, WeBee Upsell, API (REST + Webhooks), Dashboard CMS, Hotel Builder, PMS integrations.

## Quick Q&A

**What is WeBee?** A guest engagement platform for hotels — branded mobile app for guests, operations platform for staff, plus AI agents and upsell tools. 220+ hotels in 26 countries use it.

**How much does WeBee cost?** Suite + EaSee custom-quoted; payback typically 6–9 months. Hotel Builder from $0. WeBee Upsell $0 upfront — revenue-share only. WeBee Insta in early access; pricing shared as a custom proposal after a scoping call.

**What hotels use WeBee?** Beachcomber Resorts Mauritius (6-year partnership, 5 flagship resorts), Ayada Maldives, Swissotel Bosphorus, Kempinski, Mövenpick, Radisson, Wyndham, Rixos and ~210 more.

**Does WeBee integrate with my PMS?** Yes — Oracle Opera, Mews, Cloudbeds, eZee, Elektra, Sedna Cloud, RMOS, ATOZ, Comsys plus any system with a documented REST API. Custom integrations available via the Custom Solutions practice.

**Is WeBee AI-powered?** WeBee Insta is AI-native (multilingual social-channel agent, trained on the hotel's own content). EaSee uses AI translation across 249 languages for live guest comms. AI Projects practice delivers custom LLM, forecasting, and reputation analytics models for organizations.

**Can I get a demo?** Yes — book at https://getwebee.com/en/book-a-demo. Enterprise project enquiries use the same form with ?context=enterprise.

**What languages does WeBee support?** Interface localized to English, Turkish, Spanish. Live guest-comms translation across 249 languages. Arabic + 5 more European locales in roadmap.

**Who owns / runs WeBee?** Brand developed by Done (mobile software since 1999, Istanbul). Global operations by WeBee Ltd (London, 2021). US representation through Regulus Collective.

**Where can I read about WeBee?** Resources at /en/resources (news, trends, case studies). Videos library at /en/resources/videos (product walkthroughs, webinars, customer stories, tutorials). LinkedIn newsletter: WeBee Guest Experience Insider.

**Is there a customer success program?** Yes — the WeBee Customer Success Program ensures customers extract full platform value 24/7. Standard for all Suite + EaSee deployments.

## Key URLs (canonical, all locales)

- Home: /en · /tr · /es
- All Products: /en/webee-solutions
- WeBee Suite: /en/product/webee-suite
- EaSee: /en/product/easee-connect-more-improve-more
- Hotel Builder: /en/product/hotelbuilder
- WeBee Insta: /en/product/webee-insta
- WeBee Upsell: /en/product/webee-upsell
- All Solutions: /en/solutions (TR: /tr/cozumler · ES: /es/soluciones)
- Custom Solutions: /en/solutions/custom-solutions (TR: /tr/cozumler/ozel-cozumler · ES: /es/soluciones/soluciones-a-medida)
- AI Projects: /en/solutions/ai-projects (TR: /tr/cozumler/yapay-zeka-projeleri · ES: /es/soluciones/proyectos-de-ia)
- Pricing: /en/pricing
- ROI Calculator: /en/roi-calculator
- Resources: /en/resources
- Videos: /en/resources/videos
- Help Center: /en/resources/help-center
- About: /en/company/about
- Leadership: /en/company/leadership
- Newsroom: /en/company/newsroom
- Partners: /en/company/partners
- Investor Relations: /en/company/investor-relations
- Hotel Owners & Investors: /en/company/hotel-owners-and-investors
- Integrations: /en/integrations
- Trust hub: /en/trust
- Security: /en/trust/security
- Compliance: /en/trust/compliance
- System Status: /en/trust/status
- Contact: /en/contact-us
- Book a Demo: /en/book-a-demo (enterprise: /en/book-a-demo?context=enterprise)